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  #1  
Old July 14th, 2004, 11:46 PM
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Interesting Real Story

Got it in mail ... Thought it would interest you guys ... apologies, if you came across this story in recent past
----------

Never underestimate your clients' complaint, no matter how funny it
might seem! This is a real story that happened between a customer of
General Motors & its customer-care executive . Pls read on.....

A complaint was received by the Pontiac Division of General Motors
:

"This is the second time I have written to you, and I don't blame
you for not answering me, because I sounded crazy. We have a tradition in
our family of ice-cream for dessert after dinner on almost every night,
but the kind of ice cream varies. So, every night, after we've eaten,
the whole family votes on which kind of ice cream we should have and I
drive down to the store to get it. It's also a fact that I recently
purchased a new Pontiac and since then my trips to the store have created a
problem.....


"You see, every time I buy a vanilla ice-cream, when I start back
from the store my car won't start. If I get any other kind of ice cream, the
car starts just fine. I want you to know I'm serious about this
question, no matter how silly it sounds .. .. What is there about a Pontiac that
makes it not start when I get vanilla ice cream, and easy to start
whenever I get any other kind?"

The Pontiac president was understandably skeptical about the letter,
but sent an engineer to check it out anyway. The latter was surprised
to be greeted by a successful, obviously well-educated man in a fine
neighborhood. He had arranged to meet the man just after dinner
time, so the two hopped into the car and drove to the ice cream store. It
was vanilla ice cream that night and, sure enough, after they came
back to the car, it wouldn't start. The engineer returned for three more
nights.

The first night, they got chocolate, the car started. The second
night, he got butterscotch and ..... the car started. The third night he
ordered vanilla. The car failed to start !

Now the engineer, being a logical man, refused to believe that this
man's car was allergic to vanilla ice cream. He arranged, therefore, to
continue his visits for as long as it took to solve the problem. And toward
this end he began to take notes: He jotted down all sorts of data: time
of day, type of gas used, time to drive back and forth etc. In a short
time, he had a clue: the man took less time to buy vanilla than any other
flavor. Why ? The answer was in the layout of the store.

Vanilla, being the most popular flavour, was in a separate case at
the front of the store for quick pickup. All the other flavours were
kept in the back of the store at a different counter where it took
considerably longer to check out the ice creams.

Now, the question for the engineer was why the car wouldn't start
when it took less time. Eureka - Time was now the problem - not the
vanilla ice cream!!!! The engineer quickly came up with the answer: "vapour
lock". It was happening every night; but the extra time taken to get the other
flavours allowed the engine to cool down sufficiently to start
again.

When the man got vanilla, the engine was still too hot for the
vapour lock to dissipate.

Remember : Even crazy looking problems are sometimes real and all
problems
seem to be simple only when we find the solution, with cool
thinking.
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  #2  
Old July 14th, 2004, 11:57 PM
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weird story man.really funny though
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  #3  
Old July 15th, 2004, 02:55 AM
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very interesting....sounds like one of those 'mind opener' riddles helping us see with a more open perspective towards problems....! I am suprised the engineer actually came up with the solution so intelligently.
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Old July 15th, 2004, 04:29 AM
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Repeat ... social cusoms require a solid but what good would that do? Being a fellow llkc you must be used to being :screwed: all the time ... left, right, front an back!

Jaane de ...
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Old July 15th, 2004, 05:11 AM
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Urban Legend

Variations:
Sometimes the mystified driver complains to the car dealership; sometimes he contacts the car's manufacturer.

The dealership sends a mechanic; the manufacturer sends one of its engineers.

The trouble-causing ice cream flavor is either vanilla or pistachio.

In older versions the troublesome ice cream flavor is the only one that requires packing by hand, hence it takes longer to purchase.
Origins: This legend surfaced in print in 1978, but an anecdotal sighting places it even earlier than that, in 1971. Though its exact beginnings can't be pinpointed, according to Brunvand:

The June 1978 issue of Traffic Safety magazine printed the story, citing as its source the car magazine Automotive Engineering.
It's interesting to note how the "vapor lock" explanation reversed itself over time. Earlier versions mentioned a flavor of ice cream that required handpacking (while all the others were prepackaged and ready to go); the vapor lock was said to form because it took so much longer to get out of the store with this one flavor. In newer versions, we're told that vanilla was a popular flavor and was kept in a special case near the door, making purchasing it and getting back out to the car take considerably less time; the car then wouldn't start because the vapor lock did not have enough time to dissipate.

Barbara "rocky rhodes scholar" Mikkelson

Sightings: This legend also shows up as a Car Talk puzzler.
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Old July 15th, 2004, 06:43 AM
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Wether you guys want to believe it or not it happened to me with my Honda Accord.

The probelm usually was on hot summer days around 3-4 in the afternoon my car just won't start and if I roll down my windows for a while or go much later say around 6 - 7 it will start like a charm.

I took it dealership 3 - 4 times befor they finally figured out the problem. The problem was due to the broken ignition switch and as per explanation I got from mechaninc it was due to ignition wire touching or got apart in excess heat and given enough time to cool down the ignition switch it will just rock.
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Old July 15th, 2004, 10:41 AM
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Quote:
Originally posted by IA
Wether you guys want to believe it or not it happened to me with my Honda Accord.

The probelm usually was on hot summer days around 3-4 in the afternoon my car just won't start and if I roll down my windows for a while or go much later say around 6 - 7 it will start like a charm.

I took it dealership 3 - 4 times befor they finally figured out the problem. The problem was due to the broken ignition switch and as per explanation I got from mechaninc it was due to ignition wire touching or got apart in excess heat and given enough time to cool down the ignition switch it will just rock.

Arey next time try this... When car refuses to start, roll down all windows, then roll them up again, then removekeys out of the ignition, then put keys back in and start..

After a "reboot" it is bound to start
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